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Forum Discussion

inciteimages's avatar
inciteimages
Explorer | Level 3
7 years ago

Error 500 when trying to open Dropbox Paper - June 2018

Anyone get an answer on this... I'm having same issues. About to give up
Dropbox Paper
Setting up the apps
  • Ed's avatar
    Ed
    7 years ago
    [UPDATE] Paper is back up! Thanks all of you who reported
JMS2018's avatar
JMS2018
Explorer | Level 4

Starting Tuesday, August 21 and continuing through Wednesday, August 22 I do not have connectivity to Dropbox paper. VERY frustrating and it happens frequently.  I do have an internet connection.  This is the message in the right top corner, "Still offline. You’ll be able to edit once you’re back online. Try now."  

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there JMS2018 - thanks for your report.

 

Can you please let me know if this persists across several browsers? Have you tried an incognito (for Chrome) or private browsing (for Safari and Mozilla Firefox)?  Also, have you tried to access Paper on another WiFi or over cellular data (if possible)? 

 

Thanks in advance for your patience gathering all this information for me. 

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