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Forum Discussion
Error 500 when trying to open Dropbox Paper - June 2018
Anyone get an answer on this... I'm having same issues. About to give up
- [UPDATE] Paper is back up! Thanks all of you who reported
Walter
Dropbox Staff
Dropbox StaffHey there inciteimages - sorry to hear you're having issues while using Paper.
Have you tried this on another network?
Moreover, could you be so kind and try accessing Paper from another browser ( such as Safari, Mozilla Firefox, or Chrome) or on an incognito window (private browsing on Safari) and let me know if this persists?
Another thing I would do if I were you would be to clear my browser's cache memory Should you find this persists on several browsers and on an incognito window (without any web extensions or plugins) please go ahead and log a ticket with our team letting them know about this.
Hope this helps and please keep me posted!
Hi there, Thanks for response. I had already tried troubleshooting by using another browser (Chrome). same issue. I'll try clearing cache and use an incognito window now.
What's interesting: this is the same issue a user described a month ago...only now more widespread. It's crazy to me that a company with upwards of 5k employees can have such a degraded performance for this length of time...3 days. It makes me think it's a bigger issue. I suppose you'll encounter dimished returns by throwing more engineers at the problem.:thinking: but not good having a great product that is unreliable. I had a presentation today and I was building it in Paper...1. it slowed me down considerably 2. no offline mode - prevented me from continuing my work 3. didn't look good when I'm trying to sell the usage of this product to my team at large.
Totally agree
Same here. With a really reliable connection (symmetrical 500 Mbps fiber, via Ethernet). It's really annoying.
- Walter
Hey all - thanks for alerting us to this issue.
I am just keeping the post updated since this is still ongoing as we speak, you can check this out in our official Status page. Our engineers are already aware of the problem and are working actively towards a solution.
Thanks for your patience in regards to this matter folks! We'll make sure to update this thread as soon as we have reached a resolution.
Cheers!
I ran out of patience. This is day three of Paper being unavailable with no meaningful updates. Very poor customer service, very poor indeed
- Hi. Tried incognito window, alternate browsers, disconnecting, reconnecting etc etc ...without the ability to work offline and with continuing issues I had to give up. Moved back to Mac Pages... and I was able to invite outside users to collaborate. If only I had a proper cross platform solution... I had high hopes for Paper. Hopefully the bugs will get ironed out and if so... drop me a line :-)
