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I am currently running macOS Big Sur 11.4 on a MacBook Pro (15-inch 2016) 2.9 GHz and 16GB memory. I currently use the Dropbox desktop app and have my Smart Sync set to ON. All of my files are 'Up to Date' and no syncing is occurring at the moment.

I have the Activity Monitor open and can see that everything is running normal until I launch Dropbox app, then while the Dropbox App itself stays below 1% CPU usage, the 'DropboxMacUpdate' goes to between 98-100% of CPU usage and just stays there. My fan then kicks in and runs constantly and the computer slows way down and sometimes then freezes requiring a restart. The Dropbox app continues to use significant battery as well.

Please help!

","body@stringLength":"763","rawBody":"

Please help!

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DropboxMacUpdate using 98-100% of CPU%","moderationData":{"__ref":"ModerationData:moderation_data:528555"},"body":"Hey jpworkman, thanks for posting today!
\n
\nCould you please look at this Help Center article to see what might be causing your CPU to malfunction?
\n
\nLet me know what you find. ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"193","kudosSumWeight":0,"postTime":"2021-06-22T15:03:12.359-07:00","lastPublishTime":"2021-06-22T15:03:12.359-07:00","metrics":{"__typename":"MessageMetrics","views":2938},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:528496/message:528555","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDUyODk0OCw1Mjg5NDg","node":{"__ref":"ForumReplyMessage:message:528948"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"526","rawBody":"Hey , thanks for posting today!
\n
\nCould you please look at this Help Center article to see what might be causing your CPU to malfunction?
\n
\nLet me know what you find. ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:528555_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:528948":{"__typename":"ModerationData","id":"moderation_data:528948","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:528948":{"__typename":"ForumReplyMessage","uid":528948,"id":"message:528948","revisionNum":1,"author":{"__ref":"User:user:1452974"},"readOnly":false,"repliesCount":9,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:528555"},"conversation":{"__ref":"Conversation:conversation:528496"},"subject":"Re: DropboxMacUpdate using 98-100% of CPU%","moderationData":{"__ref":"ModerationData:moderation_data:528948"},"body":"

Lori,

I have gone through that list and none of the 7 items apply or resolve the issue.

As a note, I just tried fully rebooting again and did not open any applications except the Activity Monitor. DB was not open or running. The Activity Monitor showed everything normal. Then I launch Dropbox, and within less than a minute the DropboxMacUpdate began using 98-99% of the % CPU. No other applications were opened for this test, only the regular system operations, but nothing else changed their usage drastically either.

Is there anything specific I can share to help figure out what the problem is?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-06-24T11:17:57.366-07:00","lastPublishTime":"2021-06-24T11:17:57.366-07:00","metrics":{"__typename":"MessageMetrics","views":2911},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:528496/message:528948","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDUyODk4NSw1Mjg5ODU","node":{"__ref":"ForumReplyMessage:message:528985"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"687","rawBody":"

Lori,

I have gone through that list and none of the 7 items apply or resolve the issue.

Is there anything specific I can share to help figure out what the problem is?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:528948_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:528985":{"__typename":"ModerationData","id":"moderation_data:528985","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:528985":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:528985","revisionNum":1,"uid":528985,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:528948"},"conversation":{"__ref":"Conversation:conversation:528496"},"subject":"Re: DropboxMacUpdate using 98-100% of CPU%","moderationData":{"__ref":"ModerationData:moderation_data:528985"},"body":"Hey jpworkman, thanks for all the additional info!
\n
\nCan you try fixing the permissions of your Dropbox folder as shown here?
\n
\nDoes this help?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"161","kudosSumWeight":0,"repliesCount":8,"postTime":"2021-06-24T12:57:35.319-07:00","lastPublishTime":"2021-06-24T12:57:35.319-07:00","metrics":{"__typename":"MessageMetrics","views":2902},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:528496/message:528985","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"513","rawBody":"Hey , thanks for all the additional info!
\n
\nCan you try fixing the permissions of your Dropbox folder as shown here?
\n
\nDoes this help?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:528985_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:528496"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1743510236536","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1743510236536","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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\n
\nIt seems you're using the Beta version of our app, which could be causing a higher usage of CPU.
\n
\nGo into your account settings on the Dropbox website and turn Early releases off.
\n
\nAfter that, install one of the stable builds of the Dropbox application.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2021-06-28T02:48:34.486-07:00","lastPublishTime":"2021-06-28T02:48:34.486-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2828},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:528496/message:529510","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"742","rawBody":"I hope you're doing great !
\n
\nIt seems you're using the Beta version of our app, which could be causing a higher usage of CPU.
\n
\nGo into your account settings on the Dropbox website and turn Early releases off.
\n
\nAfter that, install one of the stable builds of the Dropbox application.","kudosSumWeight":1,"repliesCount":3,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:529510_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743510236536","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1743510236536","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1743510236536","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1743510236536","value":{"description":"{description}"},"localOverride":false},"Revision:revision:529510_1":{"__typename":"Revision","id":"revision:529510_1","lastEditTime":"2021-06-28T02:48:34.486-07:00"},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1743510236536","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1743510236536":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1743510236536","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001016","messageSubject":"dropboxmacupdate-using-98-100-of-cpu","messageId":"528496"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}