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jpworkman
4 years agoHelpful | Level 5
DropboxMacUpdate using 98-100% of CPU%
I am currently running macOS Big Sur 11.4 on a MacBook Pro (15-inch 2016) 2.9 GHz and 16GB memory. I currently use the Dropbox desktop app and have my Smart Sync set to ON. All of my files are 'Up to Date' and no syncing is occurring at the moment.
I have the Activity Monitor open and can see that everything is running normal until I launch Dropbox app, then while the Dropbox App itself stays below 1% CPU usage, the 'DropboxMacUpdate' goes to between 98-100% of CPU usage and just stays there. My fan then kicks in and runs constantly and the computer slows way down and sometimes then freezes requiring a restart. The Dropbox app continues to use significant battery as well.
Please help!
Hi tgjptg, from what I tested from my side, indeed, when an external collaborator tries to share a team-owned folder, the only available options to share said folder is through a link or a Transfer.
With that in mind, there are two potential routes to follow here:
- You can have the collaborator share with you (the admin) the e-mail addresses of the invitees, so you can invite them.
- The collaborator can create a folder they own and share it with you; this way, they should be able to invite anyone else they need to.
Needless to say that, personally, I'd advise route #1, for company-managed files, but I thought I should mention all the technical ways you can go about this.
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- Megan
Dropbox Staff
- jpworkmanHelpful | Level 5
Lori,
I have gone through that list and none of the 7 items apply or resolve the issue.
As a note, I just tried fully rebooting again and did not open any applications except the Activity Monitor. DB was not open or running. The Activity Monitor showed everything normal. Then I launch Dropbox, and within less than a minute the DropboxMacUpdate began using 98-99% of the % CPU. No other applications were opened for this test, only the regular system operations, but nothing else changed their usage drastically either.
Is there anything specific I can share to help figure out what the problem is?
- Megan
Dropbox Staff
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