You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JoshO's avatar
JoshO
Helpful | Level 5
2 years ago

DropBox will not show any files

I'm running android 14 on a Google Pixel and after the most recent update I can no longer see any files. My admin looked and said I still am part of the group. I deleted and redownloaded the app, and power cycles my phone. Gives me a message that says Dropbox was updated, then says "can't connect to Dropbox, Make sure your online, or try again later.
Android
Mobile
Setting up the apps
  • BrianF23's avatar
    BrianF23
    2 years ago

    So far, it looks like that solved the problem of the files not showing and those annoying update screens. Thank you.

     

    Hopefully, that solves JoshO's problem too.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there JoshO, sorry to hear you're having issues with this.

     

    Could you send us a screenshot of the exact error you're getting and let us know if at which step of the process you're getting it?

     

    For example, is it upon logging in or trying to enter the mobile app?

     

    Also, have you tried another wifi network or cell data by any chance?

     

    Let us know more and we'll take it from there, Josh. 

    • JoshO's avatar
      JoshO
      Helpful | Level 5
      2 years ago
      Walter, I cannot find how to add a photo to this comment. I'm not seeming very tech savvy here haha.

      On opening app it says "Dropbox is updating, sit tight. We'll let you know when it's done." Shows this screen for 5 seconds or so.

      Then a screen that shows "Dropbox was updated, your admin updated Dropbox and reorganized some shared folders." Had a button that says "take a look"

      When I hit the button then it goes to the home screen where it should show the files and gives the message that says "can't connect to Dropbox. Make sure your connected, or try again later"

      Have tried on both WiFi and mobile network.

      I am able to access files through the browser. Which leads me to believe it's not a permissions issue.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry to jump in here, JoshO.

         

        Can you please follow the steps in this article to clear your cache and let us know if that helps?

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