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Forum Discussion

schroederphoto's avatar
schroederphoto
Explorer | Level 3
2 years ago

Dropbox Vault disappears from finder list after unlocking

Recently, when I unlock my Dropbox Vault folder the folder itself disappears from the finder list after unlocking.  I can still see it when I go to Dropbox online, just not on my computer's finder.  When it times out, it reappears in the list.

 

 

 

I'm using a 2017 MacBook Pro 13" running 10.15 Catalina.

Dropbox Vault
Mac
  • Megan's avatar
    Megan
    2 years ago

    Hi schroederphoto, thanks for the info! 

     

    Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi schroederphoto, I'd be more than happy to help!

     

    Could you let me know the app's current syncing status, along with the version that you have installed on the device?

     

    Keep me posted, and we'll take it from there. 

    • schroederphoto's avatar
      schroederphoto
      Explorer | Level 3
      2 years ago

      Syncing Staus: Updating 500 files, 394gb (24hrs)

      Version: 161.4.4923

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi schroederphoto, thanks for the info! 

         

        Could you wait until your app is up to date, then uninstall, and re-install it? Let me know if this changes this behavior you're facing with your Vault. 

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