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Forum Discussion
Dropbox update android
Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
You should be able to find the relevant option in the app's settings
On your Android device, follow these steps:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
I have version 326.2.4 Dropbox app on my android phone. All of a sudden, every time I want to open something from the Dropbox app into Word, I get a message that I need to update the Dropbox app. I still have plenty of space in my free account, and don't want to upgrade. I do not see anywhere to UPDATE (not upgrade) the app. Can someone help?
- Walter
Dropbox Staff
Hey there Luckystar1952 , thanks for flagging this with us.
Could you please clear the app's cache and let us know if this persists?
If it does, I'd appreciate a screenshot too.
- Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.
- Hannah
That's great to hear, Luckystar1952 !
If you need anything else, make sure to let us know.
Have an awesome day!
