You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jesse Fargo's avatar
Jesse Fargo
Helpful | Level 6
2 years ago

Dropbox shows 'up to date' , but many files and folders still show blue circular arrow in Explorer

On one of my PCs, which is the only one on Windows 11, files and folders still show the blue circular arrow as if they are syncing when Dropbox has said 'up to date' in the tray icon for a long while.

I have tried restarting the PC, reinstalling Dropbox completely, moving the Dropbox save location. The same files show green checkmarks on my other PCs.

Nothing seems to fix the issue.

desktop
sync
  • Jesse Fargo's avatar
    Jesse Fargo
    2 years ago

    Thank you, I fixed the issue using Walter's steps but slightly modified:

    Walter mentions that Dropbox's registry folders (in “HKEY_LOCAL_MACHINE” > “SOFTWARE” > “Microsoft” > “Windows” > “CurrentVersion” > “Explorer” > “ShellIconOverlayIdentifiers) need to be within the first 15 entries alphabetically, and to rename the Dropbox registry folders until they are within said top 15.
    Mine were already in the top 15, but I bumped them up to the very top Alphabetically anyways by renaming all registry folders above them (see attached picture, I renamed the Asus Shell Extension folders to appear at the bottom of the list).

    After rebooting, this fixed the issue.


     

     

     

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Jesse Fargo, how are you today? 

     

    Interesting case there. Can you clarify the version of the desktop app, that you have installed on your device? You can find this by locating your Dropbox icon on your task bar, next to your WiFi and hovering your mouse over it. 

     

    Also, if I were you, I'd try quitting the app, and then re-starting it, can you give it a go?

     

    Keep me posted on the results! 

    • Jesse Fargo's avatar
      Jesse Fargo
      Helpful | Level 6
      2 years ago

      I'm good thank you, and yourself? 

      I have version 172.4.7555.

      I exited and re opened the app, unfortunately the issue still persists. I have also tried restarting explorer.

      Cheers

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Jesse Fargo, can you send me a screenshot of the files and folders as shown in your Dropbox folder, please? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!