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Forum Discussion
Dropbox permissions error
Help
I changed a user account in Windows 10 and Dropbox is looking for this file that doesn't exist. Its my error but I can't seem to find the correct permissions to either overwrite the name or delete the wrong user file.
I have unlinked the computer but I can't get rid of the dropbox information and its looking for the old directory.
David
When you change a user name etc. its necessary to do an advanced reinstall becuase of old files remaining in place. Take note of this help topic and I would encourage you to read it a few times before attempting it. Specifically the portions about selective sync and upon the re install locating the Dropbox folder, if you moved it from the default location.
https://www.dropbox.com/help/desktop-web/advanced-reinstall
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If this has helped you, please Kudo this post.
If it has solved your issue please ✓ Accept as Solution.hi
I had to delete remaining files in the registry for Dropbox. When it was re-installing, it would try to write to the old location and would not go past. Eliminating all dropbox files allowed it to install correctly. Old issues were elminated.
Tom H.Super User
When you change a user name etc. its necessary to do an advanced reinstall becuase of old files remaining in place. Take note of this help topic and I would encourage you to read it a few times before attempting it. Specifically the portions about selective sync and upon the re install locating the Dropbox folder, if you moved it from the default location.
https://www.dropbox.com/help/desktop-web/advanced-reinstall
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If this has helped you, please Kudo this post.
If it has solved your issue please ✓ Accept as Solution.- Jay
Dropbox Staff
If the advanced reinstall doesn’t work, let us know if got any errors so we can help further!hi
I had to delete remaining files in the registry for Dropbox. When it was re-installing, it would try to write to the old location and would not go past. Eliminating all dropbox files allowed it to install correctly. Old issues were elminated.
