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davdlukinuk's avatar
davdlukinuk
New member | Level 2
7 years ago

Dropbox permissions error

Help

 

I changed a user account in Windows 10 and Dropbox is looking for this file that doesn't exist.  Its my error but I can't seem to find the correct permissions to either overwrite the name or delete the wrong user file.

 

I have unlinked the computer but I can't get rid of the dropbox information and its looking for the old directory.

 

David

  • davdlukinuk

     

    When you change a user name etc. its necessary to do an advanced reinstall becuase of old files remaining in place. Take note of this help topic and I would encourage you to read it a few times before attempting it. Specifically the portions about selective sync and upon the re install locating the Dropbox folder, if you moved it from the default location. 

     

    https://www.dropbox.com/help/desktop-web/advanced-reinstall

     

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  • hi

    I had to delete remaining files in the registry for Dropbox.  When it was re-installing, it would try to write to the old location and would not go past.  Eliminating all dropbox files allowed it to install correctly.  Old issues were elminated.

  • davdlukinuk

     

    When you change a user name etc. its necessary to do an advanced reinstall becuase of old files remaining in place. Take note of this help topic and I would encourage you to read it a few times before attempting it. Specifically the portions about selective sync and upon the re install locating the Dropbox folder, if you moved it from the default location. 

     

    https://www.dropbox.com/help/desktop-web/advanced-reinstall

     

    ----



    If this has helped you, please Kudo this post.
    If it has solved your issue please ✓  Accept as Solution.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      If the advanced reinstall doesn’t work, let us know if got any errors so we can help further!
      • davdlukinuk's avatar
        davdlukinuk
        New member | Level 2

        hi

        I had to delete remaining files in the registry for Dropbox.  When it was re-installing, it would try to write to the old location and would not go past.  Eliminating all dropbox files allowed it to install correctly.  Old issues were elminated.