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Forum Discussion
Dropbox not working in MacOS High Sierra
After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing. Then I tried to uninstall and then install the dropbox again. However, when i press the dropbox icon after installation, it doesn't work at all and nothing happened. I tried the above procedures for few times and still nothing come out though I successfully install it. The dropbox even not showing on the menu bar or in finder box.
Any suggestions?
It's working again! Great, thanks a lot!
I have the same expericence on my computer a mac book pro from late 2013 running OSX High Sierra
Please Dropbox team correct this bugg!
/ Martin
I have the same expericence on my computer a mac book pro from late 2013 running OSX High Sierra
Please Dropbox team correct this bugg!
/ Martin
After updating to MacOS High Sierra 10.13, my dropbox on my iMAC (Late 2015) start not syncing.
Same problem. 2017 iMac, upgraded to High Sierra. Get carious read/write errors in Word when trying to open dropbox folder and dropbox app won't launch. High Sierra
- Sanchez
Dropbox Staff
Hi Sanchez,
Thanks for your advice. I tried to download the updates from the offline installer and the situation even more worse. After the MacOS warn me the installer will install the dropbox desktop client, then nothing come out. When I tried to click the dropbox icon twice to start installation again, it came out nothing.
Seems I need to wait dropbox have updates? Are there any other advice? Thanks.
- Sanchez
i have the same issues. Did you ever solve the problem???
Same problem here. I tried the terminal commands, but no luck.
This fixed my problem. I followed solution 2 in the link and it worked for me. As well as Dropbox there were quite a few things that didn't work with High Sierra, EG, Firefox kept telling me that there was no internet connection but Chrome worked perfectly, App Store told me to access the internet to access it when I was connected to the intenet, also wouldn't let me access iCloud. All good now. Hope it works for others.
- Sanchez
It seems there were some solutions that worked but it wasn't clear from the posts which did and did not. I was able to get mine to work again. It was as simple as downloading and installing the app again. I did not have to remove my folders or the old app. It updated the app and immediately after the update was complete, my files began to sync again. I hope this solution is more helpful. Here is a link to the install.
https://www.dropbox.com/install
- JayThe trend I’ve seen so far in this thread is that users are reinstalling the Dropbox desktop application and the app works again. Then again, it doesn’t work, and Terminal commands work.
And then again, they don’t.
Since we don’t have these issues here, I can only speculate that perhaps installing an update for High Sierra somehow overwrites certain permissions or handles, making the Dropbox app stop working. Perhaps this is why reinstalling it is working sometimes since the correct Dropbox permissions return.
However there’s no way for me to check from my end here. Each user’s machine is different also, as even the exact same version of OS X could have different configuration for a plethora of apps, settings, and so on.
We’d highly recommend that if you’re still experiencing the same issue, to write to us directly so our support team can troubleshoot directly:
https://www.dropbox.com/support/email/dropbox_app/submit
I have the very same issue!
- JayHi there, what steps from this thread have you followed?
Could you include them in the next post and any alternative behavior when opening the app, and then what you expect to happen!
