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Forum Discussion

Bdavi's avatar
Bdavi
Explorer | Level 4
5 months ago

Dropbox is installed on one user profile but other profiles get a pop-up to sign in to Dropbox

I'm on a Windows 10 PC that uses multiple Windows accounts (local accounts, it if matters).

 

The Dropbox installer doesn't give the usual choice between setting it up for "all users"  or "current user".

 

As a result, the user who wants Dropbox is happy. But all the other users gets a popup *every time* they log in to Windows, asking them to sign into Dropbox and complete the installation. These users have no interest in Dropbox.

 

Is there any way to get rid of the popup for the additional users?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Bdavi, thanks for reaching out to us.

     

    Would you mind sending us a screenshot of one of those pop-ups?

     

    Does the Dropbox app work/sync as normal on the one user's profile?

     

    Let me know.

    • Bdavi's avatar
      Bdavi
      Explorer | Level 4

      Hi Hannah,

      Dropbox is syncing and working normally for the one user who needs it.

      Here's a screenshot of what the other users see every time they log in to Windows.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the screenshot, Bdavi!

         

        If the users that are not using the Dropbox app, check their system tray (even the hidden icons), do they see a small Dropbox icon?

    • Bdavi's avatar
      Bdavi
      Explorer | Level 4

      OK, that'll work.

       

      However, it's not typical for software to have this problem, and I hope Dropbox will consider adding it to their bug/enhancement list.

  • Neil K.'s avatar
    Neil K.
    Helpful | Level 6

    Hi

     

    I have had Dropbox since it started. I have it installed on a Windows 11 Pro machine and this machine has multiple users. I am the only user that uses Dropbox.

     

    In recent weeks all the other users get an annoying popoup every time they log into Windows asking them to sign in or create an account. This has never happened before over ther many years of using Dropbox.

     

    I haven't changed anything and I cannot find how to disable this. I have tried completely removing Dropbox and reinstalling but the behaviour comes back.

     

    I can only assume that this behaviour has started since some update, either Dropbox or Windows.

     

    Can anyone help resolve this issue?

     

    Thank you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      Hey @Neil K., I’ve merged your post to this thread as your issue sounds similar to the OP. 

       

      Can you check Rich’s solution here and let me know if it helps?

      • Neil K.'s avatar
        Neil K.
        Helpful | Level 6

        Thank you Nancy,

         

        This seems to have sorted the problem, although it would be nice to know why this behaviour has only started in recent months, or whether it is by design.

         

        Regards.

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