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Forum Discussion

Alex M.76's avatar
Alex M.76
Explorer | Level 4
10 years ago

Dropbox Icon missing Windows 10

I fired my laptop up a couple of days ago and I noticed that the dropbox icon in the taskbar was missing.  I checked task manager and dropbox is running theres just no icon and if I kill the task and...
Desktop
Setting up the apps
Sync
  • Lori L.9's avatar
    Lori L.9
    9 years ago

    Hi, I had this same (infuriating!) problem and fixed it thusly:

    Right click on the systray area 

    select Properties

    then select Notification area > customize

    At the top there is a link to "Select which icons appear on the taskbar"

    Go in there and toggle whatever setting you see for your dropbox icon.

    Exit out -- should be fixed.

     

    In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.

    I hope this helps someone.

    Lori

     

  • Hoovey's avatar
    Hoovey
    7 years ago

    Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on! 

Hoovey's avatar
Hoovey
New member | Level 2
7 years ago

Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on! 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for letting us know what worked for you Hoovey! I’ve made sure to accept your last comment as the Best Answer, so that other users facing the same behavior could reference it in the future. 
     
    Please don’t hesitate to reach out to us here again in case you have more thoughts or questions in the future. Take care until then! 
    • faxhamil's avatar
      faxhamil
      Explorer | Level 4
      6 years ago

      Dropbox was NOT one of the options in the Notifications areas. 

      My Dropbox account is active and I can log into it on my browser. 

    • Ros L.'s avatar
      Ros L.
      Explorer | Level 4
      6 years ago
      Jane wrote:
      Thanks for letting us know what worked for you Hoovey! I’ve made sure to accept your last comment as the Best Answer, so that other users facing the same behavior could reference it in the future. 
       
      Please don’t hesitate to reach out to us here again in case you have more thoughts or questions in the future. Take care until then! 

      Sadly it isn't working for me.  I have a Win 10 laptop, not one with upgraded software.  Until a week ago the icon was there but now it's gone.  So I cannot access settings at all and I want to have copies of a folder I have been invited to, accessible locally.  At present I am having to go to dropbox.com to view the folder contents as it wasn't on my sync list, and of course now I cannot get to dropbox settings at all since that appears not to be accessible in dropbox.com, and isn't in my dropbox folder, it was only accessible on the icon.

       

      So this is something Dropbox as a company really needs to address.  Solutions that do seem t work for some people don't work for everybody, and settings are only accessible where the evasive icon is available

    • Roy697's avatar
      Roy697
      New member | Level 2
      6 years ago

      lost dropbox icon from the taskbar.  Set Icon to ON.  Still not on the screen.

       

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there (Roy697), thanks for checking in on the Dropbox Forum on this inquiry! 
         
        Based on your description, it’s highly likely that our application isn’t running in the background (i.e. the Dropbox icon will only appear in your menu bar if the Dropbox desktop app is running). Occasionally, the Dropbox icon will seem to disappear, but this only means that the desktop app isn’t running. Would you mind relaunching the app once & see if that does the trick for you this time? 
         
        Spoiler
        To resolve this, first try launching the app again. If this doesn’t work, you can download (or re-download) the Dropbox desktop app and sign in to your Dropbox account when prompted. You can easily relaunch our app from your Applications folder, where you can find and run the Dropbox app. 
        From there, I’m interested in seeing whether Dropbox appears on your Task Manager; do you see any Dropbox-related processes there running in the background? 
         
        You may give my suggestions a go whenever you find some spare time & please do let me know how you get on with my advice on our conversation here. Thanks again & I’ll be awaiting your next reply!
         
  • kaysilyn's avatar
    kaysilyn
    New member | Level 2
    7 years ago

    I did this several times and it still is not appearing.  Any ideas?

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey kaysilyn, just in order to make sure I’m following-up with you correctly, can you let me know whether you’ve followed the steps Hoovey posted in the previous page?

      Also, are you facing an issue loading the Dropbox icon on your system tray? Can you confirm that you're working on a pc? 

      If it's not too much trouble for you, could you try restarting your computer once to reload the Dropbox visual elements & see if the issue persists? 

      Following, I’d appreciate a screenshot (omitting personal info) of what you’re seeing in your next message here, so as to get a better idea of what’s happening.
       
      Once I have this info, I’ll make sure to concentrate more on this specific case on this discussion. Thanks in advance for the time you’re devoting on the matter & I’ll be awaiting your next message! 
      • kaysilyn's avatar
        kaysilyn
        New member | Level 2
        7 years ago

        Hi Jane. Thanks for the quick and thorough response. I am working on a PC, and I did do what Hoovey described several times, but it did not change anything.  I also restarted my computer to no avail.  However, I ended up re-installing dropbox and it now appears in the tray.  I'm not sure what happened, but I'm doing fine now.  Thanks again for your response.

  • Ros L.'s avatar
    Ros L.
    Explorer | Level 4
    6 years ago

    I tried taskbar settings>choose which icons appear in the taskbar, but Droptox wasn't listed

    Hoovey wrote:

    Solution: as of Sep 15 2018, right click on taskbar in windows, select "Taskbar settings," and scroll down to section "Notification Area," and select "Select which Icons Appear on the Taskbar." here you should see DROPBOX and can turn it on! 

     

  • Leigh3's avatar
    Leigh3
    New member | Level 2
    6 years ago
    Dropbox does not appear on my list

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