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Forum Discussion

HerbalTea's avatar
HerbalTea
Helpful | Level 5
3 months ago

Dropbox has unexpectedly quit -- how to solve this error?

Hello Dropbox community,   I had some issues with Dropbox, asked here and Walter (many thanks!) gave me a link to download the app again. All working fine.   But now I keep getting messages that ...
desktop
Error Messages
  • HerbalTea's avatar
    HerbalTea
    3 months ago

    Hi Megan,

     

    I have uninstalled and uploaded the Dropbox app again. It seems to be working now.

    But if the issue starts again, I will try your suggestion of an advanced install.

     

    Hopefully, it will all work well this time.

     

    Thanks for your help! Much appreciated..

HerbalTea's avatar
HerbalTea
Helpful | Level 5

Hi Megan,

 

I am using Windows 11. I am using the free version of Dropbox. It's the most recent version I imagine as I had to restart the app the other day.

 

I don't have an image of the message now. It says: Dropbox has unexpectedly quit.

 

Everything was working fine until this week. Never had issues before.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey HerbalTea, thanks for the heads up! 

 

I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall?

 

If the issue persists, you can try creating a new OS profile and installing the app there as a test. 

  • HerbalTea's avatar
    HerbalTea
    Helpful | Level 5
    3 months ago

    Hi Megan,

     

    I have uninstalled and uploaded the Dropbox app again. It seems to be working now.

    But if the issue starts again, I will try your suggestion of an advanced install.

     

    Hopefully, it will all work well this time.

     

    Thanks for your help! Much appreciated..

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi HerbalTea I am glad to hear you got Dropbox working effectively once again on your PC 🙌. 

      I’d love to hear more about how you use Dropbox, that's if you are open for sharing. I’m always curious about different workflows and would love to pick up any tips that might be helpful for you or our internal teams.
       
      Thanks, 
      T 😺 (Dropbox Community Manager) 
      • HerbalTea's avatar
        HerbalTea
        Helpful | Level 5
        3 months ago

        Sure I am happy to tell you what I use it for.

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