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Forum Discussion

HerbalTea's avatar
HerbalTea
Helpful | Level 5
2 months ago

Dropbox has unexpectedly quit -- how to solve this error?

Hello Dropbox community,   I had some issues with Dropbox, asked here and Walter (many thanks!) gave me a link to download the app again. All working fine.   But now I keep getting messages that ...
Desktop
Error Messages
  • HerbalTea's avatar
    HerbalTea
    2 months ago

    Hi Megan,

     

    I have uninstalled and uploaded the Dropbox app again. It seems to be working now.

    But if the issue starts again, I will try your suggestion of an advanced install.

     

    Hopefully, it will all work well this time.

     

    Thanks for your help! Much appreciated..

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey HerbalTea, let's jump right into this! 

 

Would you mind clarifying your OS, along with the Dropbox version that you're using on your end? 

 

If you happen to have a screenshot of the error, that'd be most helpful.

 

Let me know more, and we'll take it from there!

  • HerbalTea's avatar
    HerbalTea
    Helpful | Level 5
    2 months ago

    Hi Megan,

     

    I am using Windows 11. I am using the free version of Dropbox. It's the most recent version I imagine as I had to restart the app the other day.

     

    I don't have an image of the message now. It says: Dropbox has unexpectedly quit.

     

    Everything was working fine until this week. Never had issues before.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey HerbalTea, thanks for the heads up! 

       

      I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall?

       

      If the issue persists, you can try creating a new OS profile and installing the app there as a test. 

      • HerbalTea's avatar
        HerbalTea
        Helpful | Level 5
        2 months ago

        Hi Megan,

         

        I have uninstalled and uploaded the Dropbox app again. It seems to be working now.

        But if the issue starts again, I will try your suggestion of an advanced install.

         

        Hopefully, it will all work well this time.

         

        Thanks for your help! Much appreciated..

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