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izaacmp's avatar
izaacmp
Helpful | Level 6
4 months ago

Dropbox folder bounces in the dock on Mac when syncing.

NOTE: a thread already exists for this issue but was closed without a solution. I'm writing this here to reopen it.   The Dropbox folder in my dock (Mac OS Sequoia) bounces every time a file is u...
desktop
Mac
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Setting up the apps
  • LynnDbx's avatar
    LynnDbx
    3 days ago

    We have received confirmation from Apple that this behavior is expected and unfortunately there is no way for Dropbox or the user to disable this behavior. This behavior occurs because the FileProvider API publishes progress updates to Finder to communicate progress in downloading files. The Dock will bounce in response to progress completions (when a file is successfully downloaded).

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey izaacmp, let's jump right into this! 

 

Was that always the case & behavior when it came to your Dropbox folder, or is this something that started happening recently? 

 

Would you mind clarifying the version of the Dropbox desktop app that you're using on your end too? 

 

Let me know more, and we'll take it from there! 

  • izaacmp's avatar
    izaacmp
    Helpful | Level 6
    3 months ago

    Thanks Megan for following up 🙂

    I only recently re-added the Dropbox folder to my dock about a week ago, and its been occurring the whole time. I believe I also had it in my dock 1 year or so ago without this issue, but I can't be certain.

     

    I'm using v209.4.3661 on macOS 15.0.1 on the Apple Silicon/ARM platform.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Thanks for the heads up izaacmp! 😀

       

      I did some digging, and this might be related to your OS, and the settings there rather than Dropbox, but in any case we'll look into it to see what we can find.

       

      Have you tried turning off "animate opening applications" in System Preferences, by any chance? 

      • izaacmp's avatar
        izaacmp
        Helpful | Level 6
        3 months ago

        Thanks for looking into this. I tried your suggestion and I really thought it might work—but it didn't.

         

        However, it did have me thinking a bit more about the interaction between the Dropbox App, the Dock, and the Dropbox Folder. The Downloads folder on the Mac does the same animation anytime something from Safari finishes downloading to the folder. I assume there is a system event that is triggered when the Dropbox App finishes syncing a file. There should be a way for Dropbox to not trigger this animation though. I'm now looking for manual overrides.

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