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Forum Discussion

clarkxgriswold's avatar
clarkxgriswold
Explorer | Level 3
2 years ago

Dropbox Desktop App won't connect (Apple Silicone M1)

Hi there,

 

I did get a new MacBook Pro with a Silicone M1 Pro chip the other day. The new MacBook is running OS Ventura 13.1
Used my last time machine backup to migrate my data from the old Macbook with an Intel Chip.

 

Now Dropbox won't launch/properly connect.

Whenever I do launch the app form the "Porgrams" folder, the app icon does appear in the upper menu bar, but I cannot access any option in the pull down menu (e.g. Log In, Settings, Help).

Here's what I already did in hopes of solving the issue, but did not help:


1) I did a reinstall with the latest stable built Dropbox 163.4.5456.arm64, via offline installation.

2) I have given Dropbox complete access to my hard drive.

 

 

Here's the protocol given by the app after terminating

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 163.4.5456
bn.constants.WINDOWS_SHELL_EXT_VERSION: 57
bn.is_frozen: True
machine_id: b6cd7fdd-7975-5ed8-84d8-730aa5fd3f27
pid: 4984
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Martin'
appdata: '/Users/Martin_1/.dropbox/instance1'
real_path='/Users/Martin_1/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/Martin/Library/CloudStorage/Dropbox'
real_path='/Users/Martin/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T'
real_path='/private/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 803, in wrapper
File "dropbox/client/main.pyc", line 6266, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5793, in _init_components_for_account
File "dropbox/client/main.pyc", line 5717, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 322, in __init__
File "dropbox/client/gandalf/legacy.pyc", line 296, in add_on_changed_callback
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 473, in _update_feature_configs
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.pyc", line 286, in UpdateFeatureConfigForFswRules
File "dropbox/sync_engine/nucleus/thin_client/fp_client.pyc", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x600002078e40 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x600002078a20 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 5095 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 5095 on anonymousListener or serviceListener}}}}}

 

Anyone having the same issue or can help out?
Thank you

  • Megan's avatar
    Megan
    2 years ago

    Hi clarkxgriswold, one more thing I'd like for us to try is an advanced re-install.

     

    Thank you for your patience, and don't hesitate to let me know if this gets things going or not. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey clarkxgriswold, thanks for bringing this to our attention.

     

    I know it might not seem so significant, but have you restarted your computer since this issue appeared?

     

    If not, please try and let me know if that helps.

     

    Keep me posted and we'll go from there.

    • clarkxgriswold's avatar
      clarkxgriswold
      Explorer | Level 3
      Hi.
      I did have several restarts, emptied caches etc. the whole nine yards basically….
    • clarkxgriswold's avatar
      clarkxgriswold
      Explorer | Level 3

      Hi Hannah,

      sorry for not includind that basic information in my post above.
      I did have several restarts, emptied caches etc. the whole nine yards basically...

      They did not help.

      Thank you.

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