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Forum Discussion

woong's avatar
woong
New member | Level 1
16 days ago

Dropbox desktop app unexpectedly quits on Windows 10

Hello Dropbox community,

I click the restart button on the message to restart Dropbox but it does not start.

I've been looking at the community and doing everything I can, but it keeps stopping working.

Dropbox version is 213.4.4597

 

desktop
Error Messages
Windows
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hi woong, thanks for bringing this to our attention.

     

    Do you get any other messages, such as a blue text link to an error log?

     

    Could you try reinstalling the app, without uninstalling it first, by clicking this link?

     

    Any other info or screenshots would be helpful!

    • woong's avatar
      woong
      New member | Level 1
      16 days ago

      The same symptoms are still repeating.

      Does the number of files affect this issue?

      Other team members are using  Dropbox without any problems.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        16 days ago

        The performance of the Dropbox desktop application could be affected if there are more than 300,000 files syncing down to your machine. Do you have that many files on your account?

         

        Could you try an advanced reinstall of the app using the steps in this link?

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