You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

woong's avatar
woong
New member | Level 1
16 days ago

Dropbox desktop app unexpectedly quits on Windows 10

Hello Dropbox community, I click the restart button on the message to restart Dropbox but it does not start. I've been looking at the community and doing everything I can, but it keeps stopping w...
desktop
Error Messages
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi woong, thanks for bringing this to our attention.

 

Do you get any other messages, such as a blue text link to an error log?

 

Could you try reinstalling the app, without uninstalling it first, by clicking this link?

 

Any other info or screenshots would be helpful!

woong's avatar
woong
New member | Level 1
16 days ago

The same symptoms are still repeating.

Does the number of files affect this issue?

Other team members are using  Dropbox without any problems.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    The performance of the Dropbox desktop application could be affected if there are more than 300,000 files syncing down to your machine. Do you have that many files on your account?

     

    Could you try an advanced reinstall of the app using the steps in this link?

    • woong's avatar
      woong
      New member | Level 1
      16 days ago

       

      There are about 600,000 files.

      I've already tried advanced reinstall.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        16 days ago

        Thanks for the update, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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