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Forum Discussion
Dropbox Desktop App on Mac OS X 10.11.
On my MacBook Pro I have OS X 10.11.6 El Capitan running. Since today the dropbox app does not work any more. I have already reinstalled the dropbox app, deleted the .dropbox folder and loaded system...
Hi there,
just installed the new
Beta Build 53.3.65
https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-65/m-p/282044#M4928
with which the problem seems to be fixed.
It works now for me again.
Moderator note: You can check the new beta build, here: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-171-3-6071/td-p/670117
Could you please reply to me too
Mark
Super User II
Super User IIYou need to give some information first tennantgoucher as to whats happening.
The evening of June 19 Dropbox stopped working on my Macbook Pro running El Capitan. The top menu icon disappeared. If I try to open it from the applications folder, the top menu icon would flash light gray (sometimes) then disappear, or it it simply won't appear. I tried deleting and reinstalling, unlinking my computer, copying the icon to the lower menu bar, cleaning out caches, etc to no avail.
The morning of June 20 I used chat help. They hinted at upgrading to High Sierra and I asked them if El Capitan was no longer supported. They indicated that it was supported, but, because I didn't want to attempt to fix it by upgrading my IOS they had to "escalate" my help request and then they would get back to me. I received an email regarding escalation and I replied to it that afternoon. Over 24 hrs later I am still awaiting a response. (I don't want to upgrade to High Sierra at this time because it has known issues with AutoCad, Adobe products, and Word/Excel products, all of which are critical to my workflow.)
This morning I found a post here that indicated that he was having the same problem with El Capitan and it occured at the same time as my problem. He came up with a work around that involved downloading an older version of Dropbox, turning off wifi to install it, deleting the update component of the dropbox app, then turning on wifi. In desperation I tried it. It worked for about 2 hours (which was the best that I have done in 48 hours), but it has since shut down/disappeared again.
He believed, (as do I), that a broken update has been released. Hopefully this will be addressed QUICKLY, but, in the meantime I'm desperate for a workaround.
Thanks for your time and patience in advance.
Hi there,
just installed the new
Beta Build 53.3.65
https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-53-3-65/m-p/282044#M4928
with which the problem seems to be fixed.
It works now for me again.
Moderator note: You can check the new beta build, here: https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-171-3-6071/td-p/670117
- Walter
Dropbox Staff
Hey tennantgoucher -sorry to hear about this.
As I see you're in direct communication with a higher level of support, I would suggest that you continue with our expert on this matter via email.
In the meantime, can you let me know if there might be an antivirus/firewall or proxy/security setting that might be causing this? Could you try disabling those and try to install our desktop app again using our offline installer from this page?
In closing , I wanted you to know that I have passed all of your comments along to our expert handling your case and they will get back to you via email soon with an update on this.
Thanks for your patience and cooperation so far and have a great day! If there's anything else I can do for you, just let me know.
Walt3R
I appreciate your assistance on this.
I am not running antivirus software and my firewall is (and has been) off.
I will try the offline installer again, but I have tried it at least 10 times in the past two days to no avail.
Thank you again
