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Simran97's avatar
Simran97
Helpful | Level 6
2 years ago

Dropbox desktop app not logging in - MacBook

I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loadin...
Account Access
desktop
Mac
  • Simran97's avatar
    Simran97
    2 years ago

    Hi Andrea, 

     

    I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
    All you would have to do is
    1. Uninstall your Dropbox application
    2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
    3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
    4. Download the app through the steps that it take you through.

    Let me know if this worked for you as well.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Simran97, thanks for bringing this to our attention.

 

When you uninstalled and reinstalled the app, did you do an advanced reinstall of the app using the steps in this link?
 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!

Simran97's avatar
Simran97
Helpful | Level 6
2 years ago

Hi Jay, 

Thankyou for getting back to me. 

I have just purchased a new MacBook and at the moment do not have any VPN, or security software. 

I have tried reinstalling the software with an offline downloader link as well, and it still has the same problem. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Simran97, if you click on the Dropbox icon, then on the gear icon, then on "preferences", and then go to the "account" tab, are you able to sign in from there?

    • Simran97's avatar
      Simran97
      Helpful | Level 6
      2 years ago

       

      Hi Hannah, 


      Not able to sign in from there too. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi from me as well, Simran97!

         

        Just to clarify, did you also try Jay’s suggestion above, and performed an advanced reinstall?

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