You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox Capture won't start after system reboot or restart
Hi,
I'm on Windows 10, Dropbox Pro Plan, and really would like to use Dropbox Capture.
However after installing it only works until I reboot or restart the PC.
After a restart there's no taskbar icon.
Manually starting the app (via start menu) etc. silently fails (no message whatsoever) and there's also no indication in the task manager of it running.
Shortcuts don't work either.
Only if I remove the app and re-install it will work again, but only until the next restart.
As I said I really like Dropbox Capture and would love to replace SnagIt, but I cant' just install the app every time I need to take a screenshot etc.
Is there a known fix to this?
Thanks a lot,
Steve
- Graham
Community Manager
Hi Steve-S,
I hope you're doing well today!
I just wanted to let you know that our engineers are fully aware of this issue and they are currently working on a solution for you.
In the meantime, would you be able to tell me if your
main.logfile is located at%appdata%/../Local/Packages/dropboxcaptureor%appdata%\Roaming\Dropbox-Capture\logs? This will help with the work our engineers are doing.Thanks!
Graham
Hi Graham,
thanks for the reply.
I did a search (with Everything) for "main.log" and the only Dropbox related entry was this:
C:\Users\<myusername>\AppData\Local\Packages\DropboxInc.49937EE97073A_xbfy0k16fey96\LocalCache\Roaming\Dropbox-Capture\logs\main.log
I did start Dropbox Capture manually.
Hope that helps in a way - or feel free to ask for any info that might be useful.
- Walter
Dropbox Staff
Hey there Steve-S, sorry to hear you're having issues with this.
Could you please take a look at your system tray for the Dropbox Capture icon and let me know if it's running now?
If it is, could you access the app's settings and navigate to the Advanced tab under Preferences to see if the option to 'Launch on startup' is checked?
Thanks a bunch, Steve.
Hey,
thanks for the quick reply.
When I said "taskbar," I meant "system tray", sorry, should have been more clear.There's also no system tray icon 😢
