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Forum Discussion
Dropbox Capture doesn't open
Hi all,
I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any videos with it. I'm on MacOS and I see the process running in the Activity Monitor, but no luck using the software.
Any ideas what might be causing this?
Thanks,
Alex.
Hi everyone!
Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!
Thank you for your patience 🙏🏽
I have the exact same issue. Tried uninstall and reinstall. Also MacOS Monterey 12.5. I was never prompted to sign in to my dropbox account. When I clicked on the app, it didn't do anything. However, it must be open because it won't let me remove it. I had to restart the computer in order to remove it and reinstall it. It still won't work.
My Dropbox Capture has stopped working. I tried reinstalling it, and can't because it is apparently open. It is NOT open. I can't delete it either. It seems to be blocking my default Mac recording option, and I can't record anything. Need to resolve this urgently. My OS is VEnture 13.4
- Nancy
Dropbox Staff
Sorry to hear about this, MichelleH2702.
Can you send over a screenshot of what you see exactly on your Mac computer, when trying to open/delete the app?
- YoucefDropbox
So sorry everyone about this issue. We are aware of this one. Currently solving it. Will let you know once it's resolved!
So it works on my colleague's old MacBook with High Sierra, thus the problem appears to be specific to the new Monterey OS. Just thought you might want to know.
- YoucefDropbox
Hi everyone!
Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!
Thank you for your patience 🙏🏽
