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Forum Discussion
Steve-S
2 years agoHelpful | Level 5
Dropbox Capture won't start after system reboot or restart
Hi, I'm on Windows 10, Dropbox Pro Plan, and really would like to use Dropbox Capture. However after installing it only works until I reboot or restart the PC. After a restart there's no taskba...
Walter
Dropbox Staff
Hey there Steve-S, sorry to hear you're having issues with this.
Could you please take a look at your system tray for the Dropbox Capture icon and let me know if it's running now?
If it is, could you access the app's settings and navigate to the Advanced tab under Preferences to see if the option to 'Launch on startup' is checked?
Thanks a bunch, Steve.
Steve-S
2 years agoHelpful | Level 5
Hey,
thanks for the quick reply.
When I said "taskbar," I meant "system tray", sorry, should have been more clear.
There's also no system tray icon 😢
- Steve-S2 years agoHelpful | Level 5
Sigh, quoting my initial post:
Manually starting the app (via start menu) etc. silently fails (no message whatsoever) and there's also no indication in the task manager of it running.
...
Only if I remove the app and re-install it will work again, but only until the next restart.- Walter2 years agoDropbox Staff
Thanks for pointing this out again for me, Steve.
Would it be OK if we reached out via email to have a further look internally at this point?
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