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Forum Discussion

Steve-S's avatar
Steve-S
Helpful | Level 5
2 years ago

Dropbox Capture won't start after system reboot or restart

Hi,   I'm on Windows 10, Dropbox Pro Plan, and really would like to use Dropbox Capture. However after installing it only works until I reboot or restart the PC. After a restart there's no taskba...
Desktop
Dropbox Capture
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Steve-S, sorry to hear you're having issues with this.

 

Could you please take a look at your system tray for the Dropbox Capture icon and let me know if it's running now?

 

If it is, could you access the app's settings and navigate to the Advanced tab under Preferences to see if the option to 'Launch on startup' is checked?

 

Thanks a bunch, Steve. 

Steve-S's avatar
Steve-S
Helpful | Level 5
2 years ago

Hey,

 

thanks for the quick reply.
When I said "taskbar,"  I meant "system tray", sorry,  should have been more clear.

There's also no system tray icon 😢

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Can you try searching for the app on your computer and running it from there Steve-S?  

     

    If not, you can try reinstalling it too. 

  • Steve-S's avatar
    Steve-S
    Helpful | Level 5
    2 years ago

    Sigh, quoting my initial post:

     

    Manually starting the app (via start menu) etc. silently fails (no message whatsoever) and there's also no indication in the task manager of it running.
    ...
    Only if I remove the app and re-install it will work again, but only until the next restart.






     

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for pointing this out again for me, Steve.

       

      Would it be OK if we reached out via email to have a further look internally at this point? 

      • Steve-S's avatar
        Steve-S
        Helpful | Level 5
        2 years ago
        Walter wrote:

        Thanks for pointing this out again for me, Steve.

         

        Would it be OK if we reached out via email to have a further look internally at this point? 

        Yeah, sure 😎
        I would love to get this fixed, also for the benefit of other users

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