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CaptainBlue's avatar
CaptainBlue
Explorer | Level 3
2 years ago

Dropbox Badge Immovable on Multi-Screen Mac

I'm running the latest Dropbox, Office 365 and macOS software on a MacBook running its own Retina display and an external monitor.

 

The Dropbox Badge only shows itself on files stored in Dropbox rather than on OneDrive - as you'd expect - but it's currently sitting in Excel at the top left of the Retina display blocking the two window control buttons.

 

The help file suggests you can click and drag it to move it but sadly that is simply not the case.  It stubbornly remains in that position.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi CaptainBlue, thanks for bringing this to our attention.

     

    Is the Badge movable when there's only one monitor connected?

     

    Is the Excel window maximized to fullscreen?

     

    This will help me to assist further!

    • CaptainBlue's avatar
      CaptainBlue
      Explorer | Level 3
      No: the windows are sized to fit the screen but not maximised if that makes sense?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Could you try resizing the window, temporarily, so that it's not touching the edge of the screen, and try moving the Badge? 

         

        Is there a difference if there's only one monitor connected?

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