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vdenhoffer's avatar
vdenhoffer
Helpful | Level 5
9 months ago

Dropbox App Will Not Sign In to Personal Dropbox

I have a business Dropbox account and have linked my personal account. When I attempt to connect my computer to the personal account it says it has been connected but then I am unable to complete the...
Desktop
Dropbox Basic
dropbox business
Install
Mac
Setting up the apps
  • vdenhoffer's avatar
    vdenhoffer
    9 months ago

    Thanks Megan, the number of devices attached to my account was the issue. I removed the old devices and was able to sign in with my Mac. I really appreciate your help!

vdenhoffer's avatar
vdenhoffer
Helpful | Level 5
9 months ago

I click "sign in"I click "connect"The circle of doom persists

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey everyone, thanks for posting here today! 

     

    There are two major things we need to make sure of. 

     

    The first one, is to make sure your accounts are linked using these steps. However, it sounds like you've all done an amazing job at that, but I just want to make sure. 

     

    And the second, and most important thing here, is to keep in mind that a personal, Basic account has a 3-limit-device. 

     

    I'm suspecting that you can't connect to your account, due to that. Can you all check your account's settings online on your personal account, and check how many devices you have active at the moment? 

     

    Let me know, and we'll take it from there! 

    • carrietan's avatar
      carrietan
      Explorer | Level 3
      9 months ago

      Hi Megan. Only two devices currently linked to my Personal Basic account and one of them is my Macbook Air that has been unsuccesful in completing the sign in process via the Dropbox app.

    • vdenhoffer's avatar
      vdenhoffer
      Helpful | Level 5
      9 months ago

      Thanks Megan, the number of devices attached to my account was the issue. I removed the old devices and was able to sign in with my Mac. I really appreciate your help!

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