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Forum Discussion
Dropbox app on Windows 11 not launching and it gives errors when trying to uninstall/reinstall
On Windows 11 OS, my Dropbox application does not launch (bunch of error messages).
I tried repairing it by uninstalling / reinstalling it but I have the error message that the DropboxUninstaller.exe file (in Client folder) is corrupted.
Installing Dropbox (without uninstalling) does not work either (error code 0x80004002).
Is there any way to retrieve / download a default Dropbox uninstaller exe file?
Thanks.
- Mark
Super User II
Hi @Ama92
Can you have a try of following https://help.dropbox.com/installs/advanced-reinstall ?
Yes. But step number 2 of this guide is executing the DropboxUninstaller.exe file which is corrupted on my computer... So it does not work.
- Hannah
Dropbox Staff
Hey Ama92, are you unable to uninstall the Dropbox app, by following these steps?
Hello,
Exactly the same thing is happening to me right now. Are there any updates on this thread, has any solution been found to fix this issue?
Edit: I have just fixed the issue by downloading a new Dropbox Installer and running it without removing the old Dropbox installation, this fixed it and Dropbox is now launching without errors.
