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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
2admiral's avatar
2admiral
Explorer | Level 3
5 years ago

I have set up Dropbox to download all content to my PC. I am using mostly Dropbox via File Explorer on Win10 rather than using the Dropbox app as it is more convenient for me. Starting from today when opening Dropbox folder on PC the file explorer just freezes and the blue ring is gouning around forever. Windows is not even showing that folder is not responding it just freezes. Some times it takes many minutes when next folder opens at the end. This happened suddenly as have been using Dropbox for many years without problems. Everything works while using Dropbox app but when using file explorer everything freezes and have to use Task Manager to close the stuck window. Have tried almost everything - tried unlinking and re-linking PC, tried uninstalling the app and deleted all files from PC and after re-installation everything downloaded again but this did not help. Tried also everything according to this article: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall but this did not solve anything. What can I do now? 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi 2admiral, thanks for nudging us on the Dropbox Community. 

     

    I moved your post here, where other users have described experiencing a similar behavior. 

     

    When you get the chance, have a look at what they mention did the trick for them, and let us know if you have any questions. 

     

    Cheers!

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