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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
iHate2's avatar
iHate2
Helpful | Level 5

I am using dropbox desktop app for many years without encountering any problems. Today, i tried to open the dropbox folder on my pc with windows explorer and it froze for about a minute before opening, same goes for every sub folder, i tried to reinstall the application, cleaning cache and temp files, nothing worked. I also noticed when i uninstall the application and try to browse the remaining dropbox folder, it works like a charm without any problem, but when i install dropbox, it starts freezing again. Any ideas?

My operastion system is windows 10 64bit.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey iHate2, sorry to hear that you're facing this issue, let me follow-up a bit more closely towards resolution!
 
For starters, kindly note that I’ve moved your post under this discussion, just so as to ping you to Walter’s reply to the OP. Have you by any chance tried whether an Advanced re-installation helps amend this discrepancy by any chance? 
 
If you’ve already done so, please do let me know of the results in your next message, just in order to take it from where you’ve left off on your end. I look forward to hearing back back from you! 
  • iHate2's avatar
    iHate2
    Helpful | Level 5
    6 years ago

    I have already tried Advanced re-installation following the steps of that page and it didn't fix the issue.

  • iHate2's avatar
    iHate2
    Helpful | Level 5
    6 years ago

    Hello ? It's been 2 days without a reply from you. The problems still exists.

    • MichaelKristev's avatar
      MichaelKristev
      Explorer | Level 4
      6 years ago

      It's probably an issue with Windows and not Dropbox. Perhaps try using Dropbox on another computer and see if it works for you. I've been having no issues at all and have been using Dropbox on a daily basis.

      • iHate2's avatar
        iHate2
        Helpful | Level 5
        6 years ago

        I have been using dropbox for years on daily basis without a problem too but that doesn't mean anything. It's a problem with dropbox since when i uninstall the program, the problem is gone and i can access the remaining folders without windows explorer freezing.

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