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Forum Discussion

OscarV's avatar
OscarV
Explorer | Level 4
7 years ago

Dropbox app freezing Windows Explorer

Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
Desktop
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Oscar - sorry to hear about this.

Does this happen with files only in your Dropbox Folder? Does it affect all files? 

Could you try an advanced re-install and let me know if this helped?

Thanks!

Pol's avatar
Pol
New member | Level 2
7 years ago

I have the same problem. Can you post the solution publicly, so others can benefit too?

 

  • OscarV's avatar
    OscarV
    Explorer | Level 4
    7 years ago

    Hi Pol,

    As Walter explained, my solve was, strangely, opening a Word document to Desktop from Dropbox in my webbrowser.

    I hope this works for you! Otherwise Walter can assist you quite well in finding an alternate solution.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there Pol - sorry to hear about this.

    OscarV found out that the problem was resolved by opening a Word document on that particular device at some point for some strange reason. 

    Could you please let me know which version of our desktop app are you using (we're currently on 61.4.95) and if you have rebooted your computer at all lately?

    Thanks!

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