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Forum Discussion
OscarV
7 years agoExplorer | Level 4
Dropbox app freezing Windows Explorer
Hi! I'm having troubles with the Dropbox desktop app. It is syncing correctly, and I can access it just fine through my Windows Explorer, but after selecting a file it crashes my Explorer. I have t...
OscarV
Explorer | Level 4
Hi Walter, thanks for your reply.
I have tried the advanced re-install, to no avail.
The freeze occurs only when accessing Dropbox in Windows Explorer.
Any other ideas?
Kind regards,
Oscar
Walter
7 years agoDropbox Staff
Thanks for the speedy response OscarV - sorry to hear this persists after an advanced re-install too.
May I reach out to you via email to work on this together? If you'd like to, you can also log a ticket from your end and let me know the ticket ID so I can get my hands on it.
In either case, please keep me posted.
- OscarV7 years agoExplorer | Level 4
E-mail works for me!
My e-mail address is [personal information removed for security reasons].
Thanks!
- Walter7 years agoDropbox Staff
Thanks for the quick reply Oscar - much appreciated.
I have already reached out to you via email so we can work on this with all of my tools available.
Check your inbox for my email and we'll take it from there. Thanks!
PS: I removed your personal information from your last reply for your own safety.
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