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WriterGirl's avatar
WriterGirl
Explorer | Level 3
9 months ago

Desktop App on Mac Sonoma 14 will not open even after reinstall

The desktop app on my Mac won't open. I uninstalled Dropbox and reinstalled it and still get the following message which I can see outlines a problem but as I don't know how to solve it doesn't really help me. Does anyone have any ideas? It had been working absolutely fine and I'm not exactly sure when the issue first arose as I don't use Dropbox every day. I'm running Mac Sonoma 14.0. 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 194.4.6267
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
It goes on to give further details of the paths and users and passwords and then ends up with this:
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 878, in wrapper
  File "desktop/dropbox/client/main.py", line 6719, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6181, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6104, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 284, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 240, in __init__
  File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
  • Hi WriterGirl, thanks for posting on the Community!

     

    When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?

     

    I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours. 

     

    Let me know how it goes.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi WriterGirl, thanks for posting on the Community!

     

    When saying that you reinstalled the Dropbox app on your device, did you perform an advanced reinstall by any chance?

     

    I’d also like you to take a look at this thread and let me know if it helps with your issue, as the OP was seeing a similar error to yours. 

     

    Let me know how it goes.

    • WriterGirl's avatar
      WriterGirl
      Explorer | Level 3

      Hi Nancy

      initially I tried an advanced reinstall but wasn’t able to complete it. But I followed the instructions you gave and this has now resolved the issue.

      many thanks

      WG

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        I’m happy to hear that, WriterGirl! I’ll be here, if you need something else.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi WriterGirl, what is the error log you're getting when attempting to install the Dropbox desktop application?

    • WriterGirl's avatar
      WriterGirl
      Explorer | Level 3

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 197.4.7571
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
      bn.is_frozen: True
      machine_id: 2e462014-f357-59e1-9375-29c49f048e25
      pid: 64567
      ppid: 1
      uid: 504
      user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***, pw_dir='/Users/***', pw_shell='/bin/bash')
      effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=504, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/bash')
      euid: 504
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
      real_path='/'
      mode=0o40755 uid=0 gid=0
      parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/sheila'
      appdata: '/Users/***/.dropbox/instance2'

       

      i think it’s the same message as I got before. Thanks. WG

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Do you have the bottom half of the log, as this will help determine where the error lies?