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amiralin's avatar
amiralin
Helpful | Level 6
4 years ago

Couldn't Start Dropbox - macOS Monterey

After installing the new macOS Monterey I am getting the below error  Couldn't start Dropbox This is usually because of a permissions error. Storing your home folder on a network share can also c...
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  • Jay's avatar
    Jay
    4 years ago

    Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.

     

    The following steps should help to resolve this behavior:
     

    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select "System Preferences..."
    3. Then "Security & Privacy"
    4. Select the Privacy tab
    5. Select "Full Disk Access"
    6. Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
    7. Repeat these steps under 'Files and Folders' and 'Accessibility'
    8. Once you've completed this, please attempt to restart the Dropbox desktop app


    If need be, a reboot of the Mac itself would also help. 

amiralin's avatar
amiralin
Helpful | Level 6

Hi, 

 

The below steps are what resolved it for me. It seems after installing the new macOs Dropbox needs permissions to access the files. The below steps resolved it for me for now.

 

go to Launchpad – Utility – Activity Monitor – Force Exit all Dropbox Instances

go to Settings – Security & Privacy ( Give Dropbox permissions in the following areas) 

  • Accessibility – unlock and select Dropbox app
  • Full Disk Access unlock and select Dropbox app

Hope the above resolves the issue for you. 

 

 

MtnBiker's avatar
MtnBiker
Explorer | Level 4
3 years ago

@amiralin Copying your steps and I also had to reboot my iMac. I suspect this is all that was important, not all that reinstall and giving permissions.

 

go to Launchpad – Utility – Activity Monitor – Force Exit all Dropbox Instances

go to Settings – Security & Privacy ( Give Dropbox permissions in the following areas) 

  • Accessibility – unlock and select Dropbox app
  • Full Disk Access unlock and select Dropbox app

Reboot

 

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