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Forum Discussion

phantomenacer's avatar
phantomenacer
Helpful | Level 6
12 months ago

"Could not complete sign in. Please try again" error on Win11

Hello, I am running windows 11, and had to update my username as windows truncated to 5 characters. I successfully followed the following guide to update the username: https://www.elevenforum.co...
Account Access
Desktop
Error Messages
Setting up the apps
Windows
  • phantomenacer's avatar
    phantomenacer
    12 months ago

    I use Chrome as default, I switched to Edge and that did the trick, was able to get the popup and logged in successfully and files syncing.

phantomenacer's avatar
phantomenacer
Helpful | Level 6

Thanks for replying Nancy,

I had seen your previous replies to others with the same issue and made sure that I had an open slot on the free basic plan, so that's not the issue 

 

Secondly, I did have the software installed already, it was logging in that was causing the error. However, I did uninstall and reinstall the offline version, and I get the same error when I click "open browser" when asked to "continue to your browser to sign-in" so that's not it either.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for the update, phantomenacer.

 

Do you perhaps have any security programs like an antivirus, VPN, firewall, etc. that could be blocking the connection to our servers?

 

Can you temporarily disable them, to see if that helps?

  • phantomenacer's avatar
    phantomenacer
    Helpful | Level 6
    12 months ago

    Hi,

    No such 3rd parties apps, only windows 11 defender and firewall.

    Keep in mind, it was working previously until I modified the path of my data, and uninstalled and reinstalled the dropbox software to sync local with cloud.

    Thank you

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hi phantomenacer, could you try an advanced reinstall of the app using the steps in this link?

      • phantomenacer's avatar
        phantomenacer
        Helpful | Level 6
        12 months ago

        Hi Jay,

        Followed the steps, get the same error upon launch of the installer. The app ever launches the browser for me to input credentials.

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