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Forum Discussion
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source.
Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has dragged on far, far too long already. Either stop emitting these errors, or fix the underlying problem.
Thank you.
I followed all the steps in the advanced reinstallation.
The problem persists. I see about 4 errors every hour from DbxSvc in the Windows 10 event log.
This problem should be elevated to the top of the stack. For me it often causes a complete lockup requiring a hard boot to recover. The system will not even respond to CAD. This is a recipe for disaster. I kept looking for a contributing cause, but after digging into the problem I found there is none. I can't be the only one being impacted in this manner. I would guess that many users with this problem are unable to track it to the source, so it goes unreported.
- Walter
Dropbox Staff
Hi all, thanks for your reports so far.
Our team is looking into this - we'll make sure to keep you posted with any updates!
Since I uninstalled Dropbox my computer has been running 24/7 for 2 weeks now without ANY problems... There were other issues as well that I did not link to Dropbox (graphic issues and other things) but they have also disappeared... Something is very wrong with DbxSvc...
It looks like a DropBox certificate has exceeded its 367 day life, after 20th Jan 2021. I have a dozen or so of these since that date:
Log Name: Application
Source: DbxSvc
Date: 05/03/2021 15:56:04
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: TONY-PCW7
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.Please fix these up in your next product update cycle.
Hi Jay,
I am having the same problem and I've tried to update the app but I still have the same error at the event log.
"CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property"
I didn't uninstall the app following the instructions just update the app, the current version is 120.4.4598
I appreciate your help.
Tks,
Brand new Win 11 install, Dropbox causes this issue which causes hard fault / BSOD. Unable to use Dropbox app at all. Replicated on two clean installs.
Switching my business accounts to OneDrive immediately due to this issue.
GGGG UNUSABLEI can confirm that the problem with random crashes/reboots are due to Dropbox (DbxSvc).
I've never had this problem before and a couple of weeks ago my computer started to behave strangely. I tried to find out the culprit and always at the times when the crashes/reboots occurred then DbxSvc had an error entry in the Event Viewer.
I found this thread and decided to disable DbxSvc and shut down Dropbox.After I did that then no more crashes/reboots for 4 days now. With DbxSvc on the computer crashed/rebooted 4-5 times per day.
So now I'm leaving Dropbox and moving elsewhere (MEGA, OneDrive).Thanks for the time Dropbox but your inability to acknowledge and fix this problem is inexcusable.
And 3 years later the exact same problem is still going on. I really don't think they actually know how to fix this error.
Yep, started recieving this error recently too ; Dropbox crashes multiple times a day, I don't realize I haven't been uploading and a massive backlog is created. Any fixed it yet?
Same thing here
Ok thanks - here it is - same errors on my other computer. I have a Dropbox Plus subscription which is sync'd on 2 computers + an iphone & ipad. version is 166.4.2920 on this computer - same on the other one. Both computers are Windows 11 x64 v 10.0.22621.1194
Mine actually crashes my PC because I work in the dropbox folder with Adobe After Effects.
My guess is the DbxSvc (Dropbox service) error plus Ae trying to do multiple callouts on files managed by my dropbox app end in critical failure.
I tried Windows 10 and 11 clean installs and nothing.
Still waiting for the fix from dropbox.
- Hannah
Hey everyone and thanks for contributing to this thread.
We are aware of this error and our teams are looking into it.
We will follow back with an update, however, we have no specific timeline for now.
Thanks.
it crashes 2 of our terminals with blue screen critical error forces restart, i have already started altering our databases, and softwares to use onedrive instead, sorry dropbox but you will be loosing us as a customer.
For the record, this error still exists as of 2024-07. It is genuinely shameful that this has been kept for so long.
I confirm, 2024-08 still there.
Even after advanced reinstall
v205.4.5765
- JayHi keithfkelly, thanks for messaging the Community!
Have you tried an advanced reinstallation of the Dropbox desktop application to see if this helps?
Make sure to do this if you're not on a Dropbox Basic plan with more than 3 devices connected.
Keep me updated with any progress!I'm on a Plus account and what you recommended still doesn't work. I have it installed on 2 devices and did a clean reinstall on both including clearing out leftover user/appdata folders and registry items to no avail.
I uninstalled it on 1 of my devices fully and now only have it installed on my desktop and still getting this issue.
Extremely annoying and frustrating.
Same issue here - also on a plus account - reinstalled windows from scratch - still getting the error - where is support?
I am suffering with this issue on several computers. I have tried the clean reinstall process recommended and it makes no difference. It's not causing crashes or any other practical issues it's just filling up the event log with lots of unnecessary critical errors.
But I am using a Dropbox Basic plan on more than 3 devices. Does that mean I should not follow your instructions?
- JayIf you attempt these steps, then it means you won't be able to sign into the Dropbox desktop application again on that device, since you're over the 3 device limit for Basic accounts.
We appreciate the feedback about the event viewer logs and have noted this on our system.
Experiencing this same issue - Laptop has had multiple BSOD that has required a hard reboot because of "CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property." Following this thread so I know when I can download the desktop client again - not worth the trouble until this gets fixed.
