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Forum Discussion
Can't seem to be able to uninstall Dropbox
I'm having problems with Dropbox on my PC running Windows 10.
I need to uninstall and reinstall but nothing I try allows me to uninstall Dropbox.
I tried the traditional ways and got the ...
Hannah
Dropbox Staff
Dropbox StaffHey dupecoop, thanks for reaching out to us and sorry to see you're having trouble.
To fix this, open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager".
Then click on the "Processes" tab to see if there are any other Dropbox processes that may be preventing the app from being uninstalled.
You may need to click "Show processes from all users" to check all processes.
If you see any items that refer to Dropbox, or any programs that you may have linked to it:
- Click on the line that references the process to select it
- Click on "End Process"
After this, you should be able to follow the uninstall process as normal.
Let me know how it goes!
Thanks for your reply Hannah.
I did as you instructed and I still cannot uninstall Dropbox.
Follow up...
After the uninstaller failed, I checked and Dropbox was gone.
So I tried reinstalling Dropbox and the installer hung (green line moving left to right over and over).
After about ten minutes that box just disappeared. And Dropbox appeared in my list of apps.
However, it doesn't open. I restarted and it still won't open.
Does Dropbox have tech support that will take control of their customer's computer so they can determine the issue? I've tried all the recommended fixes and nothing works. And I depend on Dropbox in my work.
- Nancy
Hi dupecoop, I’m sorry to hear the issue persists.
If you’re on a paid personal plan, you can chat in with our support team. Phone support is only available for team admins on Business teams, at the moment.
If you’d like us to check this further though, can you please clarify whether nothing happens when trying to launch the Dropbox app or if you see any type of error message?
I have a Dropbox Plus - 2TB plan. What are my support options?
I have Dropbox set as a startup item, but it's not appearing in my taskbar.
And if I try to open Dropbox nothing happens. Not error message, nothing.
- Megan
Hey dupecoop, happy Monday!
You should be able to chat, or email our Support team, using the link Nancy provided in her reply. Have you also tried an advanced re-install by any chance?
Thanks for your reply, but the link you provided has a problem.
When you click on "Windows" (or Mac or Linux for that matter) in the middle of the page, nothing happens.
Can you take a look at that?
