You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

01SK1975's avatar
01SK1975
Explorer | Level 3
8 months ago

Can't install Dropbox on Win 11 Pro - "download failed" error

After reinstalling my computer, same hard- and software, I can't install Dropbox. Tried all solitions, automatic and manual, without firewall, etc., to no avail.   Says it confirms the download...
Desktop
Error Messages
Install
Windows
  • TWOcvfan's avatar
    TWOcvfan
    3 months ago

    I had the same problem and using the offline installer worked 👍

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, 01SK1975, thanks for bringing this to our attention.

 

Have you tried installing the app using the offline installer, to see if that helps?

 

Keep me posted.

01SK1975's avatar
01SK1975
Explorer | Level 3
8 months ago

Tried using a different browser, first one was Edge. Now trying Brave it keeps waiting for download and retrying, until it also fails.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the update, 01SK1975.

     

    Hmm, can you try another browser, like Firefox or Chrome and let me know what you see with those?

    • Roumor's avatar
      Roumor
      New member | Level 2
      8 months ago

      I'm having the same problem! it happens when I open the downloaded file from your site.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Roumor, sorry to hear that!

     

    Have you tried downloading the installer from a different browser, to see if that makes a difference?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!