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Helpful | Level 5

4 years ago

Solved

Difficulty Installing Dropbox on M1 Macbook Pro - "Download Failed"

I find myself unable to install dropbox on this Macbook.

I am able to get the "dropbox installer" on the computer. When I start the process, the progress bar begins loading. I've tried dozens of times with different variables and the progress bar has never gotten past 1/3 of the way. It gives me a "Download Failed" message.

I have tried opening these from the applications folder as one post suggested. I've also tried a link that gave me a different download for "Dropbox140.41951.dmg". This download does not even open the progress bar. Naturally, I've tried this from the applications folder as well.

At this point, I'm lost. If anyone can help, I would be appreciative.

I've spent probably close to ten hours trying to figure this out and am no closer than where I began.

Zed
8 years ago
Hi djfrankief,

Let' s check on some things together:

1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.

2) Make sure you are not running a Beta version of the Dropbox app :

1. Log in to www.dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.

3) Check for incompatible file names - You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:

4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.

Let me know if you need further help!

Thanks!

6 Replies

Jay
Dropbox Staff
4 years ago
Hi pwlt, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!
- pwlt
  Helpful | Level 5
  4 years ago
  Thank you very much for the help! At the moment, still stuck though.
  
  I normally use Chrome, but switched to Safari - I tried it a half dozen times and the same thing happens.
  
  You know more than I do, but I'm not sure it's the web browser. The reason I say this is that I seem to be able to download the "Dropbox Installer" on to the computer just fine. When I open the dropbox installer, a pop-up opens with a dropbox icon saying "Install Dropbox, double-click the item below". After I double click this, dropbox seems to begin installing - even with a progress bar. But, the installation lasts for a few minutes and the progress freezes around 35%. After a few minutes, the "Download Failed" message pops up.
  
  Anyway, thank you again if you continue helping.
  - Walter
    Dropbox Staff
    4 years ago
    Hey pwlt, sorry to jump in here, but could you try installing the app from this page and let us know how it goes?
    
    Also, have you rebooted your computer at all lately?

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I find myself unable to install dropbox on this Macbook.

I am able to get the \"dropbox installer\" on the computer. When I start the process, the progress bar begins loading. I've tried dozens of times with different variables and the progress bar has never gotten past 1/3 of the way. It gives me a \"Download Failed\" message.

I have tried opening these from the applications folder as one post suggested. I've also tried a link that gave me a different download for \"Dropbox140.41951.dmg\". This download does not even open the progress bar. Naturally, I've tried this from the applications folder as well.

At this point, I'm lost. If anyone can help, I would be appreciative.

I've spent probably close to ten hours trying to figure this out and am no closer than where I began.

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I find myself unable to install dropbox on this Macbook.

At this point, I'm lost. If anyone can help, I would be appreciative.

I've spent probably close to ten hours trying to figure this out and am no closer than where I began.

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Difficulty Installing Dropbox on M1 Macbook Pro - \"Download Failed\"","moderationData":{"__ref":"ModerationData:moderation_data:574663"},"body":"Hi pwlt, thanks for bringing this to our attention.
\n
\nCould you try switching browsers to see if this helps?
\n
\nOtherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
\n
\nKeep me updated with any progress!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2022-01-31T17:11:52.450-08:00","lastPublishTime":"2022-01-31T17:11:52.450-08:00","metrics":{"__typename":"MessageMetrics","views":2979},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:574602/message:574663","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3NDY3MSw1NzQ2NzE","node":{"__ref":"ForumReplyMessage:message:574671"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:574671":{"__typename":"ModerationData","id":"moderation_data:574671","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:364291":{"__typename":"User","id":"user:364291","uid":364291,"login":"Walter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"ForumReplyMessage:message:574671":{"__typename":"ForumReplyMessage","uid":574671,"id":"message:574671","revisionNum":1,"author":{"__ref":"User:user:1514633"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:574663"},"conversation":{"__ref":"Conversation:conversation:574602"},"subject":"Re: Difficulty Installing Dropbox on M1 Macbook Pro - \"Download Failed\"","moderationData":{"__ref":"ModerationData:moderation_data:574671"},"body":"

Thank you very much for the help! At the moment, still stuck though.

I normally use Chrome, but switched to Safari - I tried it a half dozen times and the same thing happens.

You know more than I do, but I'm not sure it's the web browser. The reason I say this is that I seem to be able to download the \"Dropbox Installer\" on to the computer just fine. When I open the dropbox installer, a pop-up opens with a dropbox icon saying \"Install Dropbox, double-click the item below\". After I double click this, dropbox seems to begin installing - even with a progress bar. But, the installation lasts for a few minutes and the progress freezes around 35%. After a few minutes, the \"Download Failed\" message pops up.

Anyway, thank you again if you continue helping.

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\n
\nAlso, have you rebooted your computer at all lately? 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Difficulty Installing Dropbox on M1 Macbook Pro - "Download Failed"

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