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David1953's avatar
David1953
Helpful | Level 6
2 years ago

App does not open

Hi, I cannot get the dropbox app to open on my laptop. It is supposed to open with start but doesn’t .

I’ve tried opening manually and reinstalling, but without success. I would be grateful if anyone has a solution? Thanks David

Desktop
Dropbox Basic
  • David1953's avatar
    David1953
    2 years ago

    I appear to have successfully reinstalled the app (uninstall failed and the date logged against the app in settings is Saturday's but there was no failed message for the reinstall). The db icon is now appearing in the start tray and my files have updated on the laptop,  I shall keep the situation monitored and thank you very much for your help with this.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi David1953, thanks for bringing this to our attention.

         

        What error are you getting? Is there a blue link with an error log when you click on it?

         

        Any other info or screenshots would be helpful!

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