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Forum Discussion
App does not open
Hi, I cannot get the dropbox app to open on my laptop. It is supposed to open with start but doesn’t . I’ve tried opening manually and reinstalling, but without success. I would be grateful if anyon...
I appear to have successfully reinstalled the app (uninstall failed and the date logged against the app in settings is Saturday's but there was no failed message for the reinstall). The db icon is now appearing in the start tray and my files have updated on the laptop, I shall keep the situation monitored and thank you very much for your help with this.
- Yes I am. I’m using windows 10
- Jay
Dropbox Staff
Hi David1953, thanks for bringing this to our attention.
What error are you getting? Is there a blue link with an error log when you click on it?
Any other info or screenshots would be helpful!
- Hi Jay, The app although pinned to start does not open. Neither will it open manually. However, it did open with start yesterday and synced. There is no sign of the app in the start tray today and it will not open manually. The updates I made earlier today from my iphone have not downloaded to the laptop. There are no error messages that I can see.
David
