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David1953's avatar
David1953
Helpful | Level 6
2 years ago

App does not open

Hi, I cannot get the dropbox app to open on my laptop. It is supposed to open with start but doesn’t . I’ve tried opening manually and reinstalling, but without success. I would be grateful if anyon...
Desktop
Dropbox Basic
  • David1953's avatar
    David1953
    2 years ago

    I appear to have successfully reinstalled the app (uninstall failed and the date logged against the app in settings is Saturday's but there was no failed message for the reinstall). The db icon is now appearing in the start tray and my files have updated on the laptop,  I shall keep the situation monitored and thank you very much for your help with this.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Are you getting an errors etc. David1953 ?

 

What is the operating system?

David1953's avatar
David1953
Helpful | Level 6
2 years ago
Yes I am. I’m using windows 10
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi David1953, thanks for bringing this to our attention.

     

    What error are you getting? Is there a blue link with an error log when you click on it?

     

    Any other info or screenshots would be helpful!

    • David1953's avatar
      David1953
      Helpful | Level 6
      2 years ago
      Hi Jay, The app although pinned to start does not open. Neither will it open manually. However, it did open with start yesterday and synced. There is no sign of the app in the start tray today and it will not open manually. The updates I made earlier today from my iphone have not downloaded to the laptop. There are no error messages that I can see.

      David
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Can you try reinstalling the Dropbox desktop application using this link to see if it helps?

    • swright4's avatar
      swright4
      New member | Level 2
      2 years ago

      I have used your recommended link and reinstalled the app.  When I try to run the app it simply opens File Explorer.  I am using Windows 10 Home OS build 19045.3570

       

      I had been using the app for the last couple years without any trouble.  A few months ago, it started to randomly not run.  I would specifically try to run as admin and after a few tries it would start to sync but the actual gui interface never appeared. 

       

      I have uninstalled and cleaned my register files and tried other various work arounds but I have been unsuccessful.  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey swright4, sorry to hear you're having issues with this. 

         

        Could you try downloading the offline installer from this page and run it with any antivirus you might have running on your computer temporarily disabled? 

         

        Also, did you install the app with admin privileges in the first place?

         

        Keep us posted!

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