We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

David1953's avatar
David1953
Helpful | Level 6
2 years ago

App does not open

Hi, I cannot get the dropbox app to open on my laptop. It is supposed to open with start but doesn’t . I’ve tried opening manually and reinstalling, but without success. I would be grateful if anyon...
Desktop
Dropbox Basic
  • David1953's avatar
    David1953
    2 years ago

    I appear to have successfully reinstalled the app (uninstall failed and the date logged against the app in settings is Saturday's but there was no failed message for the reinstall). The db icon is now appearing in the start tray and my files have updated on the laptop,  I shall keep the situation monitored and thank you very much for your help with this.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Can you try reinstalling the Dropbox desktop application using this link to see if it helps?

David1953's avatar
David1953
Helpful | Level 6
2 years ago

I appear to have successfully reinstalled the app (uninstall failed and the date logged against the app in settings is Saturday's but there was no failed message for the reinstall). The db icon is now appearing in the start tray and my files have updated on the laptop,  I shall keep the situation monitored and thank you very much for your help with this.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!