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Forum Discussion

agnesagnes's avatar
agnesagnes
New member | Level 2
2 years ago

Where are my referrals?

Question to the Dropbox Support team: I've earned my 7 GB of storage in my basic plan through recommendations. Why are you minimizing it now to 2GB? Thank you in advance for answering.
Dropbox Basic
Referrals
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey there, agnesagnes, I hope you're doing well today! 

     

    If I understand things right, it seems you've earned some additional space by using our referral system, and now you have some issues with the space in your account. 

     

    Feel free to correct me if this isn't the case. Keep in mind, that we wouldn't be taking away your referrals in any case. 

     

    Can you let me know more as to what your plan page reports? Do you see your existing referrals when you scroll all the way to the end? 

     

    www.dropbox.com/referral_status will help as well.

     

    Let me know more, and we'll take it from there! 

xiix's avatar
xiix
Explorer | Level 4
How do I know if I have been given extra storage space when a friend accepts invitation? I've not had any notification. 🤔
xiix's avatar
xiix
Explorer | Level 4
2 years ago
Hi

I can't seem to find where I can view storage space earned from people I've sent referrals to? How do I access the list of referrals too? On Android mobile app.
    • xiix's avatar
      xiix
      Explorer | Level 4
      2 years ago
      Also the person I sent link referral to has literally joined it through my referral and we haven't received free extra storage. How do we go about resolving this? He even downloaded the app..no such thing as confirming email. So confused
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        xiix wrote:
        Also the person I sent link referral to has literally joined it through my referral and we haven't received free extra storage. How do we go about resolving this? He even downloaded the app..no such thing as confirming email. So confused

        Did they install the Dropbox application on a unique computer? Mobile devices do not count. Refer to the following help article for information on how to verify an email account.

         

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