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eaglesonpeter's avatar
eaglesonpeter
Helpful | Level 5
4 months ago

Storage has not upgraded

I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB
Storage space
upgrades
  • eaglesonpeter's avatar
    eaglesonpeter
    4 months ago

    now upgraded but many thanks for the assistHi Walter, It'

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
eaglesonpeter wrote:

I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB

When did you upgrade? What payment method did you use (just the type, not the details)? And do you see the transaction listed on this page?

  • eaglesonpeter's avatar
    eaglesonpeter
    Helpful | Level 5
    4 months ago
    Hi, I paid by bank card today and can see both the invoice and receipt
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hi there eaglesonpeter - thanks for the clarification.

       

      May we reach out via email to have a further look internally? 

      • eaglesonpeter's avatar
        eaglesonpeter
        Helpful | Level 5
        4 months ago

        now upgraded but many thanks for the assistHi Walter, It'

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