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New member | Level 1

2 months ago

Solved

Referral bonus marked as ineligible for my son on new laptop

Hi, I've recently bought brand new laptop and registered in addition to my MS account also my son account and invited him to install Dropbox using email. On completing all necessary steps I've got st...

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Jay
3 years ago
Hi Biska, thanks for bringing this to our attention.

It sounds like your files have been affected by ransomware on your computer.

You can follow these steps to recover your previous version of the files.

Keep me updated with any progress!

Walter

Dropbox Staff

2 months ago

No worries dnipro83 - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there.

Chair Bear

New member | Level 1

2 months ago

Hi Walter - could you help me look into the same issue? thank you!

Megan
Dropbox Staff
2 months ago
Hi Chair Bear, thanks for posting here!

I just sent you an email, and we'll have a closer look into this together.

See you there! 😇

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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","kudosSumWeight":0,"postTime":"2025-03-05T01:02:35.314-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Referrals","text":"Referrals","time":"2022-07-26T01:30:06.159-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:825047_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":75},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:825047":{"__typename":"Conversation","id":"conversation:825047","solved":true,"topic":{"__ref":"ForumTopicMessage:message:825047"},"lastPostingActivityTime":"2025-03-14T15:19:36.727-07:00","lastPostTime":"2025-03-14T15:19:36.727-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:825047":{"__typename":"ModerationData","id":"moderation_data:825047","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:825047_1":{"__typename":"Revision","id":"revision:825047_1","lastEditTime":"2025-03-05T01:02:35.314-08:00"},"ForumReplyMessage:message:826537":{"__typename":"ForumReplyMessage","id":"message:826537","conversation":{"__ref":"Conversation:conversation:825047"},"author":{"__ref":"User:user:1907170"},"revisionNum":1,"uid":826537,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"subject":"Re: Referral bonus marked as ineligible for my son on new laptop","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826537"},"parent":{"__ref":"AcceptedSolutionMessage:message:825056"},"body":"

Hi Walter - could you help me look into the same issue? thank you!

","body@stringLength":"73","rawBody":"

Hi Walter - could you help me look into the same issue? thank you!

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No worries dnipro83 - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there.

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No worries - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there.

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Hi Chair Bear, thanks for posting here!

I just sent you an email, and we'll have a closer look into this together.

See you there! 😇

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