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Forum Discussion

fubha's avatar
fubha
Explorer | Level 3
2 years ago

Refer a Friend Issue

I referred a friend a while back to join Dropbox, but he lost the email which has the sign up invitation. I tried to resend the invitation today, but Dropbox says that the email is already invited. Now my friend signed up with the same email and installed Dropbox desktop app as well, but both of us didn't receive the referral bonus. I checked the status, and it's not updated and showing "Invitation sent". How to resolve this issue?

Please guide.

Thanks.

Dropbox Basic
Referrals
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi fubha, thanks for bringing this to our attention.

     

    Did the friend complete all the steps to accept the referral bonus? 

     

    They would still need to verify their email address on top of signing into the Dropbox desktop application.

     

    Keep me updated with any progress!

    • fubha's avatar
      fubha
      Explorer | Level 3
      2 years ago

      Yes, all the steps are completed, but he signed up without using the invitation link. He lost the invitation email which I sent to him a while back. I tried to resend but Dropbox said that this email is already invited.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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