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dreampainter's avatar
dreampainter
Helpful | Level 5
3 months ago

Re: How to free up space in your Dropbox account

i have a basic plan, i'm slightly over the limit of storage space, i want to delete photos that i've already transferred to my mac but i can't access my dropbox account to do that. it just tells me to get more space. which i don't need. how do i delete photos to free up space? many thanks. karen

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey @dreampainter, thanks for posting to the Dropbox Community.

     

    Can you go to this page, and let me know if you have any issues accessing your files?

    • dreampainter's avatar
      dreampainter
      Helpful | Level 5
      3 months ago
      That link took me to the same page where it tells me I'm out of space and to buy more storage. Pls send me another solution. Many thanks.
      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 months ago
        dreampainter wrote:
        That link took me to the same page where it tells me I'm out of space and to buy more storage.

        Can you provide a screenshot of the full page that you're seeing? Be sure to mask any private information.

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