Quicken User free 5 GB space is gone

Question

I activated a coupon code several years ago for 5GB of free space that is offered to all Quicken users for file backup.&nbsp; I recently noticed that I no longer have that 5 GB of extra space (and I have only one Dropbox account).&nbsp; When I enter the Dropbox code that I get through my Quicken account, I get a message that the code was already used.&nbsp; I'm unable to get another Dropbox code from Quicken for the free 5GB and no one at Quicken is able to resolve this issue.&nbsp; Quicken Customer Support gave me a Dropbox Customer Service phone number, but when I called it, I got a strange advertisement offer for some store.&nbsp; Quicken states on their product info that I'm supposed to have this Dropbox backup space as long as I have a Quicken subscription, which I currently have.&nbsp; Anyone know how I can get my 5GB of free space back or how to contact someone at Dropbox to help resolve this issue?&nbsp; Chatbot wasn't helpful.&nbsp; I tried posting this to someone else's post about the same issue, but didn't get any reply, so I'm trying again with a new posting of my own.

Rich · Answer

rknipe&nbsp;wrote:

I recently noticed that I no longer have that 5 GB of extra space ... Quicken states on their product info that I'm supposed to have this Dropbox backup space as long as I have a Quicken subscription

The 5GB of bonus space expires after one year. When you renew your subscription with Quicken they're supposed to provide you with a new code. This is stated on Quicken's own support page for the offer. You need to contact them.

rknipe · Answer

I did contact Quicken Customer Support and their reply was that the offer was for a single code for the 5GB, not multiple codes each time the subscription is renewed.&nbsp; Apparently, Quicken cannot provide a new code.&nbsp; The Customer Support person tried for over 2 hours to resolve my issue and was unsuccessful.&nbsp; Then, I asked to speak to a supervisor and he also said that they cannot provide new codes for the free 5GB.&nbsp; Did someone you know receive a new Dropbox code for the free 5GB?&nbsp; If so, I'd like to know how that person got it.

Mark · Answer

There are lots of threads on here of people getting it every year, however, the promotion may have changed now. All I can suggest is looking through Google and also the terms of the promo at the Quicken site

Rich · Answer

rknipe&nbsp;wrote:
I did contact Quicken Customer Support and their reply was that the offer was for a single code for the 5GB, not multiple codes each time the subscription is renewed.

I would call them back and point them to their own website (link I posted above) where it states the exact opposite.
&nbsp;
From their site:
&nbsp;
Note: The Dropbox code will provide one year of additional&nbsp;storage. After one year, upon your renewal of Quicken, you will receive a new code for another year of upgraded storage.
&nbsp;

rknipe · Answer

Hi Mark...that's what I've been doing and why I tried going through Quicken Customer Support.&nbsp; I wish there was a way for someone at Dropbox to help me fix this issue since it seems that the people at Quicken are saying they can't do anything to help.&nbsp; Guess I'll need to move my Quicken backups to a different cloud service since some groups I'm with are using Dropbox and my free 2GB gets used up unless I keep deleting older Quicken backups.&nbsp; I don't need the large amount of storage that's with the paid Dropbox plan...the free 5GB would have been enough.

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