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Forum Discussion

EGP's avatar
EGP
New member | Level 2
2 years ago

No files, but overfull storage

I have no files on my Dropbox, no shared files, no photos - nothing.

 

However it shows I am using 26GB of 2GB storage.

 

I can't find a way to clear this.

I have no plans in upgrading. 

Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the info, this means that you have a backup taking up the space on your account, which can be viewed and disabled from this page.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi EGP, thanks for bringing this to our attention.

     

    Could you check the quota page to see where the breakdown of the quota is on your account?

     

    This will help me to assist further!

    • EGP's avatar
      EGP
      New member | Level 2
      2 years ago

      Hi Jay,


      Using 26.4 GB of 2 GB
      Standard files (0 bytes)Backup (26.4 GB)Shared files (0 bytes)Unused space (0 bytes)

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info, this means that you have a backup taking up the space on your account, which can be viewed and disabled from this page.

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