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SFT1's avatar
SFT1
New member | Level 2
2 years ago

No storage space but no files in dropbox

Hi,

I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.

 

Whenver I have received storage limit notifcations in the past, I was able to remove some files from my account to free up some space.

 

Now I am getting notifications that my account is out of space (I received an email, have a popup at the top of my screen when I'm looking at my files in my browser, and the desktop app says I am out of space) despite that there are no files currently in my dropbox. I haven't uploaded anything out of the ordinary or particularly large to my account.

Current displays:

Desktop app: 102.4% of 2.4 GB used. Can't sync "filename" (your dropbox is out of space).

 

Any ideas what the root cause is, or why my space usage is not displaying the correct storage? I am perplexed as to why things were operating smoothly and are suddenly not. 

Dropbox Backup
Quota
Storage space
  • Rich's avatar
    Rich
    2 years ago
    SFT1 wrote:

    Do I just need to delete it or how do I disable backup?

    The second link I provided shows how to disable the backup feature.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    SFT1 wrote:

    Now I am getting notifications that my account is out of space ... despite that there are no files currently in my dropbox.

    Check your Backups page. You likely have the backup feature enabled.

    • SFT1's avatar
      SFT1
      New member | Level 2
      2 years ago

      Thank you Rich. This seems to be the issue. Do I just need to delete it or how do I disable backup?

       

      Appreciate it.

       

      Stefan

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        SFT1 wrote:

        Do I just need to delete it or how do I disable backup?

        The second link I provided shows how to disable the backup feature.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey bmwspw, is your space taken up, but don't have any files in your Dropbox?

       

      Have you checked your backups page, to see if that's what's taking up your space?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi georgebadovick, welcome to our Community! 

       

      Do you have the same issue as the OP mentioned, or something different? Would you mind clarifying more, since this is a lengthy thread? 

       

      Do you wish to restore files, or free up space from your Dropbox account? If it's something entirely different, feel free to describe more about your situation. 

       

      Let me know more, and I'll be happy to help!

      • georgebadovick's avatar
        georgebadovick
        Explorer | Level 3
        11 months ago
        I’ve had Dropbox for years, but haven’t used it much recently. In the last day or so I tried to review a saved file. There are no files in the account and I can’t recover any. What happened to the files?

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