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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
JohnIL7824's avatar
JohnIL7824
Helpful | Level 5
2 years ago

Unfortunately they become like google company. They force us to buy more space. I have 67 TB (because i deleted many files to get more space) and before this expensive changes they give me up to 97 TB...and now they cut additional space and now i have only 76 TB. No problem, i will search for other cloud storage.

  • clintwb's avatar
    clintwb
    Helpful | Level 7
    2 years ago
    JohnIL7824
    Can you clarify your situation?

    Have you spoken with someone at DB this month (November 2023) and they are limiting you to 76TB (or 67TB I can tell)? Or do you have that much space because you paid more.

    Please help us out by explaining the process and/or communication you had with Dropbox staff.
    • JohnIL7824's avatar
      JohnIL7824
      Helpful | Level 5
      2 years ago

      I had 69 TB at the beginning when I bought the 'advanced plan', until I reached 76 TB uploading my video projects. Every time when almost ran out of space, they automatically gave me 1 TB of space until I reached 97 TB in total. Now they took that extra space back and I had to delete many files to get to 67 TB. Now I have 76 TB total space.

      • alexchng88's avatar
        alexchng88
        Helpful | Level 6
        2 years ago
        These is the summary of my phone conversation with Dropbox that scheduled one week ago
        ------------------------------------

        Keira, Nov 2, 2023, 10:42 PM PDT:
        Hi Alex,

        Thank you for taking our call today! This email includes a ticket number for your reference.

        Regarding our call today you came in as you wanted to know more about the changes in the plan and what other options you have.

        As per our call, after the migration you will keep the storage that you currently use plus 5 TB provided to you by Dropbox.

        After one year your plan will transition onto 5 TB per active license. In case you would like to look at our Enterprise option you can reach out to our Sales department by visiting https://experience.dropbox.com/contact.

        If you need something else, please let me know, and I will be more than happy to help every step of the way.

        In the meantime take care.

        Best regards,
        Keira

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