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Forum Discussion
Essa2
5 months agoNew member | Level 2
My Dropbox files take up hard drive space from my Mac device.
I have a shared storage space with colleagues at work, and the problem is that the space takes up the device’s space. I tried all the methods on the Internet to solve this problem and it did not work...
Hannah
Dropbox Staff
Hey ashleyjoeann, thanks for bringing this to our attention.
Are the options in the screenshot the ones you see in the Dropbox application preferences, while logged in to the paid account?
How about when you right-click on files in your Dropbox folder, do you see any Dropbox options there?
Also, what's the sync status and version of the Dropbox app?
You can see that, by hovering over the Dropbox icon in your menu bar.
ashleyjoeann
4 months agoExplorer | Level 3
Hi Hannah,
Yes, the screenshot earlier was taken while logged in to the paid account. Usually, there should be a 'Manage hard drive space' under the preference if I'm not mistaken. But when logged into the paid account, that option disappears.
Here's the screenshot of when I right-click on files in my Dropbox folder.
My Dropbox app version is 203.4.4857 and status is 'Up to date'.
- Hannah4 months agoDropbox Staff
Thanks for the screenshots and the additional info, Ashley!
Just to confirm, does the app sync fine otherwise? Meaning, if you add files to your Dropbox folder, do they sync to your account on dropbox.com, and vice versa?
- ashleyjoeann4 months agoExplorer | Level 3
- Hannah4 months agoDropbox Staff
And are both those Dropbox accounts still linked to this computer, Ashley?
Also, have you tried restarting both the computer and the Dropbox application, to see if that helps at all?
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